Change & Incident Management Lead for iGaming project

Change & Incident Management Lead for iGaming project | Kraków. Close Europe IT Recruitment. Photo: Pexels.

Change & Incident Management Lead for iGaming project | Kraków. Close Europe IT Recruitment. Photo: Pexels.

Our partner is provider of superior online gaming solutions for iGaming operators. The company today is one of the industry’s most respected and acclaimed suppliers. The company has embarked on a rapid growth trajectory enabled by a strong corporate culture focused on innovation, creativity, quality and technology leadership. They are looking for an Change & Incident Management Lead to join its team in Poland, Kraków. Check out the full description below.

Change & Incident Management Lead: About this position

The company is looking for a Change & Incident Management Lead. The change and incident management are key functions to ensure business continuity and development. The lead of this function plays a similar role as the person who conducts an orchestra. Focus is on our production systems, our customers as well as our internal users. The primary responsibility is to lead and develop the company’s release, change and incident flows and processes.

Location: Kraków (Poland).

Change & Incident Management Lead: main responsibilities

  • Leading and ensuring efficiency and effectiveness of the processes & tools connected and related to change & incident management;
  • Cooperation with respective teams, customers, and other stakeholders involved or affected by the change/incident;
  • Identification of potential risks in changes as well as development of plans to mitigate;
  • Evaluation and ensuring the readiness for change;
  • Support and management of the necessary communication activities related to the changes & incidents;
  • Ensure 100% compliance across systems;
  • Drive and follow through the Release Management lifecycle (scheduling, manage & coordinate product releases from multiple teams and/or products);
  • Optimize release and change management processes, improved automation of work flows according to business, and market needs;
  • Measure and monitor progress to ensure application releases are delivered on time and compliant with applicable rules and regulations;
  • Coordinate release content and effort based on the service request backlog, pending service requests, or operating system updates;
  • Part of Quality Control in Release Management ensuring quality in all steps;
  • Identify, implement, and report on Metrics for the functions;
  • Managing major incidents;
  • Reviews the efficiency and effectiveness of the problem control process.

What is the main requirements for an Change & Incident Management Lead:

  • Extensive knowledge and practical experience about change & incident management;
  • Proven experience in optimising Change & incident Management flows and processes;
  • Documented experience working in a multi regulated environment;
  • Strong project management and organisational skills;
  • Understanding of development processes, product & customer lifecycle;
  • Proficiency in English;
  • Familiar with development & business supporting tools;
  • Preferably background from development or QA;
  • Preferably experience from the ‘igaming’ industry.

What is in it for you?

  • Salary: up to 18-20 K PLN gross on the perm contract (UoP);
  • Flexible working hours with the possibility of remote work;
  • The company provides hardware and required training for your self-development and smooth implementation into the project;
  • Health insurance and MultiSport package;
  • Career progression opportunity within the company.

Recruitment process (approximately 2 weeks long)

After an online interview on phone with Close Europe recruiters to discuss this position and talk about your experience (30 minutes):

  1. Call with internal HR of the company (around 20-30 minutes);
  2. Online interview with theoretical and practical questions (around 1,5 hours).

After finishing the interview process you receive an offer letter and, in of acceptance, the company will be glad to welcome you on board!

The Next Step for you:

If that opportunity sounds attractive for you, please forward your CV to Close Europe IT Recruitment at

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Close Europe is an equal opportunity recruitment company and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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